Storage Denmark Hill Service Terms and Conditions
These Terms and Conditions govern the provision of storage and associated removal services by Storage Denmark Hill to you as a customer. By placing a booking, using our storage facilities, or using any related removal or delivery services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business entering into an agreement with Storage Denmark Hill for storage or associated services.
We, Us, Our means Storage Denmark Hill.
Services means storage services, removal services, packing, loading, transport, unloading, and any other related services provided by us.
Goods means the items and property that you place into our storage or ask us to handle, transport, or move.
Contract means the agreement between you and us which incorporates these Terms and Conditions and is formed when we confirm your booking.
2. Scope of Services
We provide storage facilities and associated services including the collection, removal, and delivery of goods to and from our storage site. Our services are intended for personal and business customers who require storage and removal within our general operating area. We may decline to provide services for any goods that we consider unsuitable, unsafe, or unlawful to store or handle.
The exact scope of the services provided to you will be as described in our quotation or booking confirmation. Any additional services requested after the booking is confirmed may be subject to further charges and may not always be available.
3. Booking Process and Contract Formation
3.1 Booking request
You may request a quotation or make a booking enquiry by contacting us and providing accurate details of the services required, including the type and approximate volume of goods, collection and delivery addresses where relevant, access details, and any special requirements.
3.2 Quotations
Any quotation we provide is based on the information you supply and is subject to these Terms and Conditions. Quotations are normally valid for a limited period as stated at the time of issue. If no period is stated, the quotation is valid for 30 days from the date of issue, subject to availability. Quotations may be revised if your requirements change or if information provided was inaccurate or incomplete.
3.3 Acceptance and confirmation
Your booking is accepted, and a binding contract is formed, when we confirm your booking in writing or when we accept your payment, whichever occurs first. We reserve the right to refuse any booking at our discretion.
3.4 Information accuracy
You are responsible for ensuring that all information provided during the booking process is complete and accurate. Any changes to your details or requirements must be notified to us promptly. We are not responsible for loss, delay, or additional charges arising from inaccurate or incomplete information provided by you.
4. Customer Responsibilities
You agree to:
Provide accurate details of the goods, including any items requiring special handling.
Ensure safe and reasonable access for our vehicles and staff at collection and delivery locations.
Pack your goods safely and securely where packing is not included in the service.
Comply with all applicable laws and regulations relating to your goods, including customs, import, export, and waste regulations.
Not store or present for removal any prohibited or dangerous items as listed in these Terms and Conditions.
Ensure that you or an authorised representative is present at the agreed times to sign any required documents and oversee collection or delivery, unless otherwise agreed.
5. Payments and Charges
5.1 Pricing
The price for our services will be as set out in our quotation or booking confirmation. Prices may be based on factors such as volume or weight of goods, type of service, access conditions, distance, and duration of storage.
5.2 Deposits and advance payments
We may require a deposit or advance payment to secure your booking. The amount and due date will be specified when you make your booking. If you do not pay any required deposit or advance payment by the due date, we may cancel your booking.
5.3 Payment terms
Unless otherwise agreed in writing, payment for removal services is due in full prior to or on the day of service. Payment for ongoing storage is generally due monthly in advance. We may suspend services or restrict access to your goods if payments are not made on time.
5.4 Late payments
If you fail to pay any invoice by the due date, we may charge interest on the overdue amount at a reasonable rate, calculated daily until payment is received in full. You will also be responsible for any reasonable costs we incur in pursuing overdue payments, including debt recovery and legal costs.
5.5 Lien over goods
We have a lien over the goods stored or handled by us, meaning we may retain possession of the goods until all sums due to us under the contract, or any related contract, have been paid in full. If sums remain unpaid after reasonable notice, we may sell or dispose of the goods and apply the proceeds towards the outstanding amounts and costs, returning any balance to you where possible.
6. Cancellations and Changes
6.1 Cancellation by you before service
If you wish to cancel a booking, you must notify us as early as possible. Any cancellation may be subject to charges depending on the notice you give us:
Where more than a specified minimum notice period is given, any deposit may be refunded in whole or in part, at our discretion.
Where less notice is given, we may retain part or all of the deposit or charge a reasonable cancellation fee to cover our costs and lost opportunity.
The applicable notice periods and charges will be explained at the time of booking and may vary according to the type of service.
6.2 Rescheduling
You may request to change the date or time of your booking. We will try to accommodate such changes but cannot guarantee availability. Changes made at short notice may incur additional charges.
6.3 Cancellation or changes by us
We may cancel or amend the services if:
We are unable to provide the services due to circumstances beyond our control, including severe weather, accidents, traffic conditions, strikes, or other events of force majeure.
We reasonably believe that the provision of services would be unsafe, unlawful, or materially different from the original booking due to incorrect or incomplete information provided by you.
We will notify you of any cancellation or major change as soon as reasonably practicable and, where possible, offer an alternative date or similar service. Our liability in such cases will be limited to a refund of any prepayments for services not provided, subject to the limitation and exclusion provisions set out in these Terms and Conditions.
7. Use of Storage Units
7.1 Access to your goods
Access arrangements to your stored goods, including opening hours and any access charges, will be notified to you at the start of the storage period. We may vary access arrangements for operational or security reasons, but will endeavour to give reasonable notice where possible.
7.2 Security
We will take reasonable steps to maintain the security of our premises. However, you are responsible for securing your individual unit or storage area, where applicable, and for ensuring that you do not share keys or access codes with unauthorised persons.
7.3 Prohibited items in storage
You must not store, and we may refuse to handle or transport, any of the following:
Explosives, firearms, weapons, or ammunition.
Flammable, hazardous, toxic, or corrosive substances.
Perishable goods, including food likely to decay or attract vermin.
Live animals or plants.
Illegal goods, stolen property, or items obtained unlawfully.
Cash, securities, precious metals, or items of exceptionally high value unless expressly agreed in writing.
If such goods are discovered, we may remove, dispose of, or hand them to the relevant authorities without liability to you, and you will be responsible for any associated costs or losses.
8. Waste Regulations and Disposal
8.1 Customer obligation
You must comply with all applicable waste and environmental regulations when using our services. You agree not to use our storage or removal services to dispose of waste materials unlawfully or to circumvent local collection rules.
8.2 Prohibited waste
You must not present for removal or place into storage any waste classified as hazardous, controlled, or regulated, including but not limited to chemicals, solvents, asbestos, medical waste, pressurised gas containers, or electrical items that require special disposal, unless we have expressly agreed in writing and you have complied with all regulatory requirements.
8.3 Disposal of unwanted items
If, with our agreement, we dispose of items on your behalf, you confirm that you are the owner of the items or otherwise have authority to dispose of them. You remain responsible for ensuring that such disposal is lawful. Any disposal charges will be notified to you and must be paid in accordance with these Terms and Conditions.
8.4 Abandoned goods
If you fail to collect your goods or pay storage charges, and after reasonable notice you do not respond, your goods may be treated as abandoned. In that case, we may dispose of or sell the goods in accordance with applicable law, and you will be liable for any reasonable costs we incur.
9. Our Liability
9.1 Duty of care
We will exercise reasonable care and skill in providing our services and in looking after your goods while they are in our possession.
9.2 Exclusions
We will not be liable for:
Loss or damage arising from your failure to pack goods properly, unless packing is carried out by us.
Loss or damage arising from inherent defects, natural deterioration, or fragility of the goods.
Loss or damage to items prohibited under these Terms and Conditions.
Loss of profit, loss of business, or any indirect or consequential loss, whether or not foreseeable.
Any loss or damage caused by events beyond our reasonable control.
9.3 Limitation of liability
Our total liability in respect of any claim for loss of or damage to goods, or arising from the provision of our services, shall be limited to a reasonable amount having regard to the value of the goods and the price paid for the services, unless otherwise agreed in writing or covered by any additional insurance arranged through us.
9.4 Notification of loss or damage
You must inspect your goods as soon as reasonably practicable after collection or delivery and notify us in writing of any apparent loss or damage within a reasonable period. If you fail to do so, it may be more difficult to investigate and assess your claim, and our liability may be reduced accordingly.
10. Insurance
We recommend that you maintain adequate insurance cover for your goods while they are in storage and during transit. Basic liability under these Terms and Conditions may not reflect the full replacement value of your goods. You may arrange insurance independently or, where available, request additional cover through us, subject to separate terms and charges.
11. Customer Indemnity
You agree to indemnify us and keep us indemnified against any claims, losses, damages, costs, and expenses arising from:
Your breach of these Terms and Conditions.
Your failure to comply with applicable laws or regulations, including waste and environmental rules.
Any claim by a third party relating to the ownership, storage, or handling of the goods.
12. Termination of Storage
12.1 Termination by you
You may terminate your storage agreement by giving us the notice period specified at the start of storage. All outstanding charges must be paid before goods are removed. If you fail to give the required notice, you may be charged for the applicable notice period.
12.2 Termination by us
We may terminate the storage agreement by giving you reasonable notice where:
You are in material breach of these Terms and Conditions.
Storage of your goods presents a risk to safety, security, or the environment.
The premises must be closed or altered for operational or legal reasons.
On termination, you must remove your goods and settle all outstanding charges by the date given in the notice. If you fail to do so, we may exercise our rights in respect of abandoned goods.
13. Data Protection and Privacy
We will collect and use your personal information for the purposes of managing your booking, providing services, processing payments, and communicating with you. We will handle your personal data in accordance with applicable data protection laws and our privacy practices as communicated to you from time to time. You are responsible for ensuring that the personal details you provide are accurate and up to date.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should contact us promptly with full details of your concern. We will investigate and aim to resolve your complaint as soon as reasonably practicable. If a dispute cannot be resolved through our internal process, either party may consider independent mediation or take legal action in accordance with the governing law clause.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
16. General Provisions
16.1 Variation
We may update or revise these Terms and Conditions from time to time. The version in force at the time your contract is formed will apply to that contract. Any significant changes affecting ongoing storage customers will be notified with reasonable notice.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
16.3 No waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
16.4 Entire agreement
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements, whether written or oral.
